Questions? We have answers

We've compiled answers to commonly asked questions to ensure your booking process and charter experience are as seamless as possible.

Are the Stingray dangerous?

Stingrays often have an unfairly negative reputation, but they can be quite gentle and friendly, much like dogs. They only have the 1 barb they are born with, so typically, they only resort to using their venomous barb in extreme situations, such as when threatened by sharks. In the controlled environment of Stingray City, where they are accustomed to human interaction, stingrays rarely sting humans. However, accidents can occur, so it’s essential to heed the safety instructions provided by your Captain. At Stingray City, our knowledgeable Captain will guide you on how to properly interact with the rays, which enjoy being petted, cuddled, and fed. Once everyone feels at ease, food is introduced, and the rays eagerly approach for a bite.

Are there any additional fees such as sales tax or fuel charges?

While visiting beach restaurants/bars, you’ll come across separate businesses, and you’ll be responsible for any bills incurred there. However, with us, there are no additional fees beyond what you feel appropriate for the crew as a tip and any optional additions/purchases. The price for the trip includes all permits, gas, tickets, licenses, etc., necessary for the various stops, covering both the boat and the crew.

Are we allowed to bring our own food and drinks?

You’re welcome to bring any additional beverages or food on board as you wish, preferably in non-glass containers. Alternatively, we can arrange to have food and drinks provided for you. If your charter is scheduled before 10:00 am when liquor stores open in Cayman, and you’d like alcohol on board, simply inform us in advance, and we’ll ensure it’s available!

Can we book in advance for next year?

Certainly! We’d be thrilled to welcome you back. Be sure to inquire about our returning customer discount when you make your next booking!

Can we bring alcohol onboard?

Feel free to bring alcohol on board, preferably in non-glass containers. We kindly request that you consume it moderately and responsibly to ensure your safety and enjoyment throughout the trip.

Can we make a stop for lunch?

Absolutely! We can make a delightful lunch stop at either Kaibo or Rum Point. Both locations feature excellent beachside restaurants and bars where you can enjoy a variety of dining options. Please note that these are independent establishments, so you will be responsible for covering your own dining expenses.

Do I need to pay the full amount upfront when making a booking?

When you make your booking online, the full payment will be charged to your credit card.

Do you offer flexible departure times?

The departure times may vary slightly due to seasonal daylight, and any changes will be confirmed upon booking if they differ from the published time. Typically, morning charters are scheduled for either 8:00 am or 9:00 am to allow for another charter in the afternoon. Afternoon charters usually end around sunset, providing a splendid cruising experience. Please contact us to schedule a departure time that fits your cruise ship itinerary.

Do you offer transportation from the cruise ship terminal to your location?

The most straightforward way to reach our dock from the cruise ship terminal is by taxi. You’ll notice numerous transport officials in blue polo shirts around the cruise ship terminal. If you approach them for assistance, they’ll swiftly organize transportation for you. It’s a convenient and straightforward process, typically costing only $5-$6 per person.

How can we show appreciation to the crew?

Though not mandatory, tips are genuinely appreciated. If you choose to give a gratuity, you can hand it directly to the captain in cash or prepay with a credit card when booking. All tips are shared among the crew members who contributed to your excursion. Our average gratuity ranges from 15-20%, but you’re free to give whatever amount you feel is suitable. Cash is preferred as it allows the crew to take it home on the day.

How do we return to the cruise ship terminal after the charter?

Your captain will arrange for a taxi to take you back to the terminal.

How far is your location from the cruise ship terminal?

We set sail from Camana Bay, just a quick 10-minute taxi ride from the cruise ship terminal.

How much time should we allow between our ship docking and the charter departure?

We suggest allocating 1.5 to 2 hours. Disembarking from your ship can take some time as you’re transferred by boat tender. It’s advisable to be prepared to disembark promptly as your ship docks.

If my charter is months away, can I pay a deposit now and settle the balance later?

Feel free to reach out to us if you prefer to make your booking with a 50% deposit. The remaining balance will be due 30 days before your charter date. We’re here to assist you with any inquiries or arrangements.

Is there a toilet on board?

No, Get it Kraken does not have a toilet onboard.

We had a great time! Where can we leave reviews?

We would be immensely grateful if you could take a moment to leave a review for us on either Google, TripAdvisor or Facebook. Your feedback means a lot to us!

What amenities and services do you provide onboard?

We offer snorkel gear, including vests, and spare towels if required. Additionally, we provide ice, bottled water, juice, and, of course, squid for feeding the rays.

What are your terms & conditions?

Our terms and conditions are listed here: Terms & Conditions

What happens if our charter is cut short due to bad weather?

We’re committed to accommodating you in case of unfavorable weather on your scheduled day. If rescheduling isn’t feasible, we’ll provide a full refund or a 100% Lifetime Booking Credit.

What if we leave something on the boat?

Simply inform us, and we’ll make sure to return it to you, no matter the method.

What is your cancellation policy?

We offer flexible cancellation terms and our 100% Lifetime Booking Credit. This credit allows you, or anyone you designate, to utilize the credit from a canceled charter at any time in the future.

You can read our full policy here: Cancellation and Refund Policy

What type of fish do you catch reef fishing?

Our commitment to ocean conservation is paramount, and we prioritize responsible fishing practices to protect marine ecosystems from overexploitation. We primarily engage in catch and release fishing to preserve fish populations, but fish that fall within legal size limits are permitted for harvesting and can be taken home. Rest assured, we provide comprehensive fishing information to guarantee a safe and eco-friendly excursion for all participants.

During your fishing excursion, you may encounter several species, including the following:

Yellowtail snapper

The yellowtail snapper, is known for its distinctive yellow tail fin against a silvery body. Highly prized by anglers for their flaky white meat, they’re popular in recreational fishing. Identified by their streamlined body, pointed snout, and prominent yellow stripe, they’re vital to coral reef ecosystems, helping control prey populations.

Mutton Snapper

The mutton snapper, is recognized for its reddish-pink coloration and distinct blue stripe along its body. Highly valued for their delicious and versatile white flesh, mutton snappers are identifiable by their large mouth, prominent canine teeth, and deeply forked tail. They play a vital role in marine ecosystems as both predators and prey, contributing to the balance and health of coral reef communities.

Bar Jack

The bar jack is characterized by its elongated body and distinct vertical bars, which are dark in coloration and run along its sides. Bar jacks are known for their schooling behavior, often congregating in large groups near underwater structures. Bar jacks play a significant role in marine ecosystems as both predators and prey, contributing to the overall biodiversity and health of coral reef communities.

Grunts

The grunt fish, also known as the sweetlip or pigfish, is a species commonly found in tropical and subtropical waters worldwide, including the Caribbean Sea and the Gulf of Mexico. It is named for the grunting sound it produces by grinding its teeth together, which serves as a form of communication within schools. Grunt fish are characterized by their elongated bodies, rounded fins, and distinctive coloration, often displaying shades of silver, yellow, or pink with stripes or spots. Grunt fish are important prey species for larger predators and play a role in maintaining the balance of marine ecosystems.

Parrot Fish

Parrotfish are colorful marine fish found in tropical and subtropical waters around the world, including the Caribbean Sea. They are named for their vibrant coloration and beak-like teeth, which resemble that of a parrot. Parrotfish exhibit a wide range of colors, including shades of blue, green, yellow, and pink, and often have striking patterns or markings. They play a crucial role in coral reef ecosystems as herbivores, feeding primarily on algae and coral polyps. As they graze on algae-covered coral, they help prevent algae overgrowth, which can smother coral reefs. Additionally, their feeding activity produces sand, contributing to the production of coral sand beaches and the formation of new coral reefs. Parrotfish are also known for their unique spawning behavior, where males construct mucous cocoons to protect fertilized eggs until they hatch. Overall, parrotfish are fascinating and ecologically important members of coral reef communities.

Squirrelfish

Squirrelfish are a family of brightly colored, tropical fish found in coral reef ecosystems around the world. These fish are known for their striking appearance, with large eyes, vibrant hues of red, orange, and yellow, and distinctive markings. Squirrelfish typically inhabit areas with rocky outcrops, coral formations, and crevices, where they seek shelter during the day and emerge at night to feed on small crustaceans, mollusks, and other invertebrates. They are nocturnal hunters, using their keen senses and excellent vision to locate prey in low-light conditions. Despite their colorful appearance, squirrelfish are relatively shy and elusive, often retreating into hiding when approached by divers or predators. They play an important role in coral reef ecosystems as part of the diverse community of reef-dwelling species, contributing to the overall balance and health of these fragile marine environments.

When is Conch Season and can I bring a conch shell home during conch season?

Conch season in the Cayman Islands runs from November 1st to April 31st, with strict government regulations prohibiting fishing, possession, or purchase of conch from Cayman waters between May 1st and October 31st. Violation of these regulations incurs penalties and fines. During the open season, feel free to ask your Captain if you can take one home with you!

Where can we purchase additional drinks and food for our charter?

If you’d like us to arrange specific food or drinks, please don’t hesitate to contact our booking agent to organize everything for you. Alternatively, there’s an excellent grocery store conveniently located in Camana Bay, near our dock where you can stock up for your charter.

Will there be other groups sharing the boat with us?

We offer exclusively private charters, ensuring that only your group will be aboard the vessel.