You may cancel your charter before the departure time subject to the following Cancellation Terms and Fees:
Booking Changes
Should you desire to reschedule your charter, we will make every effort to accommodate your request, depending on availability. Nevertheless, please be aware that modifications made within 7 days of the initial departure date may incur the same cancellation fees as outlined.
Cancellations More Than 7 Days Before Departure
For cancellations made more than 7 days before the scheduled departure date, you are entitled to a refund amounting to 95% of the total booking price. A 5% administration fee will be subtracted from the refund to cover processing expenses. Alternatively, clients may opt for a 100% Lifetime Booking Credit, which can be utilized at a later date.
Cancellations 2-6 Days Before Departure
For cancellations made within 2-6 days before the scheduled departure date, clients are eligible for a refund equivalent to 90% of the total booking price. A 10% administration fee will be deducted from the refund to cover processing expenses. Alternatively, clients may opt for a 100% Lifetime Booking Credit, which can be utilized at a later date.
Cancellations of 24 Hours or Less Before Departure
No refund is available for cancellations made within 24 hours or less of the departure date.
No-Show Policy
In the event of a no-show on the scheduled departure date, no refunds will be provided, and the full booking price will be forfeited.
Weather-Related Cancellations
Ensuring safety remains our utmost priority. If, on the day of your charter, we assess that weather conditions or other factors present a safety hazard, we reserve the right to cancel or reschedule the trip. In such instances, you will have the choice to reschedule your charter at no extra expense or receive a complete refund.
How to Request a Cancellation or Rescheduling
To request a cancellation or rescheduling, please contact our bookings agent, Becky Kreiser. You can reach our team at +1 (345)325-8448 or via email at caymankindwatersports@outlook.com
Refund Processing
We recognize that circumstances can be unpredictable, and we value your understanding of our policies, designed to enhance our service for all clients.
Refunds will be promptly processed, typically within 7 to 14 business days. However, the timeframe for the refund to reflect in your account may vary based on your payment method and financial institution.
If you have any questions or require further clarification, please don’t hesitate to contact us. We look forward to serving you and ensuring you have a memorable experience with Cayman Kind Watersports Ltd.
